Sweden’s gambling regulator, Spelinspektionen, has issued a warning to ATG regarding a number of technical issues which allowed players to receive bonus offers on multiple occasions.
In February, the operator sent a letter to Spelinspektionen informing the regulator of the issue. Under Sweden’s Gambling Act of 2018, licensees are prohibited from offering players a bonus offer multiple times.
The operator has explained, however, that the incident has occurred due to a migration of the operator’s servers, with players’ bonus history not updating with the migration.
“ATG has stated that the company takes a very serious view of what has happened, and even though the incident is linked to the relocation of servers, the company has reviewed the procedures for new customer offers so that something similar should not happen again,” Spelinspektionen said.
Due to the incident being self-reported, and only lasting a brief time, Spelinspektionen director-general Camilla Rosenberg emphasised that the regulator would not take any action.
“The violation has only affected a few people and has been going on for a short time,” she said. “In addition, ATG has on its own initiative reported the violation to Spelinspektionen and made a correction.
“In its overall assessment, Spelinspektionen therefore considers that the violation, in this case, is less serious and that a warning may be regarded as sufficient intervention.”
Earlier this week, Spelinspektionen issued a warning to Entertainment Laboratories (Enlabs), informing Enlabs that it could move to revoke its licence due to a lack of activity recorded within a re-regulated Swedish marketplace.
Enlabs has been given a 1 July 2020 deadline to begin operating gaming activities in Sweden, after the regulator issued its demand.
Responding to the warning, Baltic facing Enlabs has played down the potential impacts and asserted that its operations will be in effect by the stipulated date.